Shipping policy

Shipping Information

Expedient Dispatch Commitment

We are dedicated to expediting shipping and strive to dispatch orders on the same day whenever possible. If immediate dispatch is not feasible, your order will be promptly processed and shipped on the following business day.

Shipping Carrier and Coverage

We primarily use FedEx Express for our shipping needs, ensuring comprehensive insurance coverage for the safe transit of all your purchases.

General Shipping Guidelines

Unlike most online watch retailers, all the watches listed on our website are available at our showroom in McLean, VA, and are ready for same-day shipping. You can call, chat, or email us, and our sales expert will personally handle your selected timepiece. Few online retailers can offer this level of service.

Special Order Shipping Policy

All watches labeled as Special Order will be shipped within 2-5 business days from the order date. These items are specially ordered from our supplier to fulfill your order, causing a slight delay compared to our regular, in-stock inventory.

Shipment Timing

All watches listed on our website are in stock and ready to ship. For verified payments received before 4 pm, we generally ship the same business day. Shipments go out Monday – Friday, excluding holidays. Owning all of our inventory at our beautiful showroom in McLean, VA, allows us to offer this premium service to our customers.

Shipment Process

Your order will be inspected, securely packed, and shipped by FedEx. Orders can be shipped to your billing address.

Shipping Terms

All shipments are fully insured and securely packed. A signature is required at the time of delivery or pick-up.

International Shipments

We are proud to offer shipping to over 60 countries worldwide. It is the customer’s responsibility to ensure that the item can be legally imported into the destination country. Regulations may prohibit the importation of items made with exotic materials.

Sales Tax

We are obligated by law to collect sales tax on shipping and handling fees associated with taxable orders shipped to certain state addresses in accordance with local laws.

Customs & Duties

Any customs charges, import/export duties, or other fees and taxes applicable to international orders are the responsibility of the customer, even if you refuse the shipment on delivery. Some countries charge additional Collect on Delivery (COD) fees, which are collected by the carrier at the time of delivery and do not go to us. In certain cases, customs officers may have the right to delay or deny the delivery of your package. While we have no control over this, we mitigate the risk by shipping with reliable international carriers like FedEx.